Welcome to our FAQs.
What do you mean by social media designs?
Social media platforms are things like Facebook and Twitter. Each of these platforms include a profile photo and a cover/header image. We design these images to suit your logo and fit exactly within the platforms size specifications.
How do you keep your quality so high, yet your prices so low?
The quality part is easy. Because we love what we do and this is our life long passion, we design every logo with pride and want to show it off in our graphic design portfolio once it’s complete. We keep our prices down by keeping our overhead costs down. Each of our designers work from home, so there are no office related costs. We use our collective experience to work at an optimal speed, and we try to get things done right the first time.
Where are you based?
We are based mainly in the US but also have graphic designers working out of the UK and Spain.
Do you use templates or clipart?
No! Unlike most of our competitors, each of our designs for you are 100% original, crafted from scratch by our expert designers.
Other than your design pack, what else do you design?
You name it, we can do it. We design posters, book covers, flyers, postcards, website headers, newsletters, icons, and infographics to name a few. We also provide low cost web design services. See here for more info.
So the 1st logo design takes up to 48 hours… how long does everything else take?
The initial draft is sent within 48 hours. From there it’s a balancing act. It totally depends on how many changes and how quickly the client responds (we reply to every email as soon as we receive it). It usually doesn’t take more than a week to finish a logo design, and never more than 2 weeks to finish any other designs once they are approved.
Are there any hidden costs?
No. When we say you have unlimited changes included in the price, we mean it!
Apart from PayPal, do you take credit card payments?
Yes, but PayPal have changed their express payments page, you now have to sign up to PayPal (PayPal is fast secure and free) in order to pay using your credit or debit card.
Are my payments secure?
Yes. All of our payments are made via PayPal’s secure payment gateway. We never store your credit card or account details.
Is it necessary to fill out the logo planner?
Totally. This is the very first step in creating you perfect logo. We need to know exactly what you are thinking about and we need to get to know what you like and don’t like so that the first version of your logo hits the ground running.
If you have a question that isn’t listed in this section, get in contact with us here or use our online Chat Feature at the bottom left of the site.